Refund Policy

Return Policy

Welcome to Buzz eSIM! We're dedicated to providing exceptional eSIM services worldwide. To ensure a smooth experience, please review our refund policy. By engaging with our services, you agree to adhere to the following terms and conditions:

Refund Eligibility
1.1. Refunds are governed by this Policy and relevant consumer protection laws.

1.2. To qualify for a refund, you must meet these conditions:

a) Purchase eSIM services through the Buzz eSIM website.

b) Encounter a technical obstacle preventing successful eSIM activation or usage.

c) Promptly contact our customer support team and follow their guidance to resolve the issue.

1.3. Refunds are not provided under the following circumstances:

a) Successful eSIM activation or usage.

b) Technical issues resulting from device incompatibility, carrier lock, misuse, or factors beyond our control (e.g., network coverage).

c) Failure to contact our support team or follow their instructions.

d) Change of mind post-activation. However, we'll endeavor to adjust bundles or destinations if your eSIM remains inactive and travel plans change.

Refund Process
2.1. Contact our customer support team promptly after purchase to initiate a refund request.

2.2. Our team will assess your request, possibly requiring additional information.

2.3. If approved, refunds will be processed using the original payment method, with timing subject to your payment provider.

Non-Technical Issue Refunds
3.1. This policy addresses technical issues only, excluding non-technical matters like travel plan changes or network dissatisfaction.

3.2. By purchasing, you affirm device compatibility and absence of carrier lock.

3.3. No refunds apply if your device is incompatible with eSIM or carrier-locked.

Refund Disbursement Details:

4.1. Upon approval of a refund request, the refund will be processed using the original payment method within a reasonable timeframe.

4.2. Refunds will be processed using the original payment method.

4.3.The time for the refunded amount to reflect in the customer's account may vary depending on the payment provider's processing times.

4.4. We endeavor to expedite the refund process to ensure swift resolution for our valued customers.

Limitations and Discretion
 5.1. We reserve the right to reject refunds not meeting eligibility criteria or suspected of fraud.

5.2. Our refund decisions are final.

Policy Updates
 6.1. We may revise this Policy, effective immediately upon posting on the Buzz eSIM website. Regularly review it for updates.

Flagellant Payment Refunds:

7.1. Please note that refunds will not be processed if the buyer is found to be in violation of the Payment Services Regulations 2017, which govern payment services and aim to ensure the security and integrity of payment transactions. Any attempt to use fraudulent details, stolen funds, or unauthorized bank cards in online purchases will result in the cancellation of the refund request. We are committed to upholding legal requirements and preventing fraudulent activities to protect both our customers and our business.

For any questions or issues, please contact us:

Phone: +1 (201) 305-9323

Thank you for choosing Buzz eSIM. Should you have any questions or need assistance, our support team is here to help!