preguntas frecuentes

Most of the newer smartphone models are fully compatible. For more information and to review all of the models, please click here.

Refunds vary depending on the situation. For more details please get in touch with our support team or view our refund policies here.

First please contact our customer service team by sending an email to hello@buzzesim.com. Please provide your order ID and reasons for the refund. Our customer service team will process your request.

Our unlimited plans will continue to provide you with high-speed data without any restrictions. Bear in mind that the local provider still has the right to activate a Fair Usage policy that might slow down the connection after a certain amount.

For Activation Date, people musually choose the date they arrive, but you can also select the date you want the eSIM to be effective, such as the day before your arrival or any specific day after your arrival. We thus recommend you choose your arrival date at your destination as your activation date. Be reminded that the activation time is before 10:00 AM (PSD) of the chosen date. Therefore, if you arrive early in the morning in PSD time in the US, it is recommended to advance one day as your activation date prior to the day of your arrival.

Yes, you can purchase renewal plan on the product page where you purchase your eSIM plan.

In some countries, you can call the customer service center to inquire, or else our customer service team will assist you in this.