Privacy Policy

Buzz eSIM Privacy and Cookie Policy


At Buzz eSIM, we are committed to safeguarding the privacy and security of our customers' personal data. This document outlines our practices regarding the collection, use, and protection of your personal data under the General Data Protection Regulation (GDPR) as applicable in the UK, and explains our cookie policy. By using our eSIM services, you agree to the collection and use of information in accordance with this policy.

Personal Data We Collect
We collect various types of personal data to provide and enhance our eSIM services, including but not limited to:

  • Personal identification information (e.g., name, email address, contact number).
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  • Device and eSIM details (e.g., device model, eSIM identifiers).
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  • Service usage data and transaction history.
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  • Records of communication with our support team.
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    Purpose and Legal Basis for Processing
    Your data is processed for the following reasons:

  • To deliver and improve the eSIM services you receive.
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  • To personalize your user experience.
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  • For billing and transactional purposes.
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  • To communicate service updates or offers.
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  • To comply with legal requirements.
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    We process your data based on contractual necessity, your consent, legal obligations, and our legitimate interests.

    Data Sharing and Transfers
    We may share your data with third-party providers who assist us in delivering our services. When transferring data outside the UK, we ensure it is protected in compliance with GDPR standards.

    Your Rights Under GDPR
    You have rights to access, correct, delete, restrict, or object to our processing of your data. You can also request data portability and withdraw consent at any time. Concerns can be directed to our Data Protection Officer at hello@buzzesim.com.

    Data Security and Retention
    Buzz eSIM employs robust measures to protect your data. We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

    Cookie Policy
    Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us improve our site and offer personalized content and ads. We use both session and persistent cookies, and we may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

    Types of Cookies We Use:

  • Essential Cookies: Necessary for the website's functionality.
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  • Performance Cookies: Collect information about how you use our website.
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  • Functionality Cookies: Remember choices you make to improve your experience.
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  • Advertising Cookies: Used to deliver advertisements more relevant to you.
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    Managing Cookies:
    You can manage your cookie preferences by adjusting your browser settings, but note that this may affect the website's functionality.

    Changes to Our Privacy and Cookie Policy
    We may update this policy periodically. The latest version will always be posted on our website.

    Contact Us
    For any questions about our privacy practices or cookie policy, please contact us at hello@buzzesim.com.

    Effective Date: 22nd of February 2024