Terms of Service

Terms and Conditions


1. Introduction

Welcome to Buzz eSIM! We provide global eSIM services enabling seamless connectivity for our customers. These Terms of Service govern your access to and use of Buzz eSIM's services, including our eSIM technology, website, customer support, and any related services (collectively, the "Services"). By purchasing, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy, Refund Policy, and any other policy we may publish in the future.

2. Privacy and Data Protection

Your privacy is paramount to us. The collection, use, and protection of your personal data are detailed in our Privacy and Cookie Policy, which complies with the GDPR and other relevant data protection laws. By using our Services, you consent to our data practices as described in our Privacy Policy.

3. Use of Services

3.1. Eligibility: You must ensure your device is compatible with eSIM technology and is not carrier-locked. Our Services are subject to device and network compatibility.

3.2. Account Registration: To use our Services, you may be required to provide personal information and create an account. You are responsible for maintaining the confidentiality of your account information and for all activities conducted through your account.

3.3. Service Use: You agree to use our Services only for lawful purposes and in compliance with these Terms. You shall not misuse our Services in any manner that could impair our services or interfere with any other party's use of our Services.

4. Payment and Refunds

4.1. Fees and Payments: Services are billed through Shopify payments. All charges will be inclusive of VAT, where applicable. You are responsible for all charges incurred under your account.

4.2. Refund Policy: Refunds are subject to our Refund Policy. Eligibility for refunds is determined based on technical compatibility, successful service activation, and adherence to our troubleshooting procedures.

4.3. Modifications and Cancellations: Requests for modifications or cancellations must adhere to the conditions outlined in our Refund Policy.

5. Intellectual Property

All content, trademarks, logos, and service marks displayed on our website and within our Services are the property of Buzz eSIM or third-party licensors. You may not use such content without the prior written permission of Buzz eSIM.

6. Limitation of Liability

Buzz eSIM is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our Services, including but not limited to reliance on any information obtained from Buzz eSIM, or that result from mistakes, omissions, interruptions, deletion of files, or emails, errors, defects, viruses, delays in operation or transmission, or any failure of performance.

7. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Services following any changes means you accept and agree to the updated Terms.

8. Contact Us

For any questions regarding these Terms, our Services, or any concerns, please contact us at hello@buzzesim.com.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Buzz eSIM operates (England), without giving effect to any principles of conflicts of law.